Cancellation policy

Cancellation Policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it at the end of the current subscription period.
Our order confirmation emails have links to your order. You can manage your subscription from there.

See our returns policy for more details on returns and refunds.

 
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

 
Try before you buy
When you purchase a try before you buy/trial license item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item as indicated on the product page.. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

VAT, Tax and import tax

Please note: The above prices are quoted exclusive of Value Added Tax (VAT) and may be subject to UK VAT, or the local equivalent in the customer’s country of purchase, at the prevailing rate, dependent on the status of the customer (B2B or B2C) and the nature of the products being purchased. If you are a B2B customer for our services in the RoW you may find that you need to account for VAT in your country under the reverse charge mechanism.

You may be liable for import customs fees on your purchase if the product's value meets the country of receiving threshold.